Orders. Customers. Operations.
Reckoda helps social commerce businesses organize orders, customers and fulfillment across WhatsApp, Instagram, TikTok, phone and walk-in channels.
Social commerce operations are a mess
Every conversation channel creates a different workflow — and a different way for things to fall through the cracks.
Orders lost in chats
Messages scattered across WhatsApp, DMs and texts. The order is somewhere in the scrollback.
Follow ups forgotten
Customers waiting on replies and promise dates. Nothing tells you who to call next.
Deliveries delayed
Production, pickups and drop-offs conflict because nobody owns the schedule.
Customers unmanaged
No history, no scores, no segments. Every buyer is a stranger to your business.
Team coordination difficult
Sales, support and fulfillment all running on different notes, screenshots and memory.
Refunds and disputes
When something goes wrong, you have no timeline of what was promised to whom.
From conversation to completion
Reckoda turns every incoming message, voice note and screenshot into a structured order your team can actually action.
Capture
Screenshot, voice, or text from any channel — Reckoda reads it.
Review order
A draft order appears with customer, products, amount and notes.
Track fulfillment
Move orders through production, pickup and delivery on one queue.
Build history
Every customer gets a 360 — past orders, notes, scores, channel mix.
Built for the way social commerce actually runs
Every feature exists to take work off your plate — capture, confirm, deliver, remember.
AI Order Capture
Forward a screenshot, paste a chat, or record a voice note — Reckoda drafts the order.
Customer 360
Every customer has a timeline of orders, notes, channels and lifetime value.
Order Workstation
An enterprise-grade table for high-volume order operations.
Promise Calendar
See every delivery, pickup, appointment and service in one place.
Fulfillment Queue
Production, ready, in-transit, completed — owned by your team, not your head.
Smart Notifications
The right person gets pinged about the right order at the right time.
Channel Analytics
Which channel performs, which customer repeats, which product sells — visible.
Receipts & Status
Payment and delivery status, tracked per order, ready for disputes.
An operating dashboard — not a toy
Dense tables, focused KPIs, no phone-mockup marketing. Reckoda is the screen your team actually works in all day.
Simple plans for growing sellers
Start free. Upgrade when your order volume does.
Starter
For first-time sellers managing their first channels.
- Up to 100 orders / month
- 1 workspace
- AI Order Capture (50 drafts)
- Customer 360
- Promise Calendar
Growth
For sellers scaling across multiple channels and teammates.
- Up to 1,000 orders / month
- 3 workspaces
- Unlimited AI drafts
- Fulfillment queue
- Channel analytics
- Team roles
Business
For high-volume operations with multiple brands and staff.
- Unlimited orders
- Unlimited workspaces
- Custom AI prompts
- Advanced analytics
- Priority support
- SLA & onboarding
All plans include: WhatsApp · Instagram · TikTok · Phone · Walk-in — and any new channel we add.
Stop running your business from a chat scrollback.
Move your orders, customers and fulfillment into a system your team can actually share.
“We pulled WhatsApp, DM and walk-in into one queue. We stopped losing orders the same week.”
Aisha M. — Owner, Accra Atelier
“AI capture is the only reason I sleep. Forward a screenshot and the order is half done.”
Linda O. — Founder, Lagos brand
“The promise calendar replaced three spreadsheets and a whiteboard. Worth it for that alone.”
Kojo M. — Operations, Kumasi